Account Suspension & Termination Policy

1.1Platform Role

Listifys is an online classified marketplace that connects buyers and sellers. We are not a party to transactions between users. Account enforcement actions are taken to protect community safety, comply with law, and preserve marketplace integrity.

This policy supplements our Terms of Service, Community Guidelines, Prohibited Items Policy, and Fraud Prevention Policy. Where conflicts arise, the stricter safety or legal requirement applies.

1.2Geographic Application

Listifys serves users in India and other supported countries. Enforcement decisions may consider local law, including India's Digital Personal Data Protection Act 2023 (DPDP Act), Information Technology Act 2000, Consumer Protection Act 2019, and applicable state e-commerce or marketplace rules, as well as international obligations such as GDPR and UK GDPR where relevant.

2.1Progressive Restrictions

Depending on severity, recurrence, and risk, Listifys may apply one or more of the following measures before or instead of permanent termination:

• Warning or educational notice delivered in-app or by email
• Temporary feature limits (e.g., messaging caps, listing drafts only, no promoted placement)
• Listing removal, shadow limits on visibility, or category restrictions
• Temporary suspension of buying, selling, payments, or withdrawals
• Mandatory phone, email, or other account re-verification
• Permanent account closure and prohibition of future registration

2.2Immediate Suspension

We may suspend or terminate an account immediately, without prior notice, when we reasonably believe the account is involved in fraud, threats, child safety risks, trafficking of prohibited goods, credential theft, payment abuse, or other conduct that could cause imminent harm to users or Listifys.

2.3Device and Network Signals

To prevent repeat abuse, Listifys may associate enforcement with device identifiers, payment instruments, phone numbers, IP ranges, and other integrity signals permitted by our Privacy Policy. Users who attempt to evade a suspension by creating new accounts may have those accounts closed.

3.1Policy and Legal Violations

• Posting prohibited, illegal, counterfeit, stolen, or misrepresented items
• Harassment, hate speech, doxxing, or targeted abuse in messages or reviews
• Circumventing fees, bans, geographic restrictions, or verification requirements
• Scraping, spam, bot activity, or unauthorized API or automated access
• Infringing intellectual property or failing to respond to valid takedown notices
• Violating advertising, AI content, or user-generated content rules

3.2Transaction and Payment Abuse

Accounts may be restricted for chargeback abuse, off-platform payment scams, shipping fraud, refusal to honor confirmed sales without valid cause, wallet or payout manipulation, or use of stolen or unauthorized payment methods.

3.3Account Verification Failures

Providing false account information, failing required phone or email verification, or mismatch between a verified account and a payout beneficiary may result in suspension.

3.4Safety Reports and Law Enforcement

Credible user reports, automated risk scoring, and legally valid requests from courts or law enforcement may trigger review and enforcement. Listifys cooperates with lawful investigations while protecting user rights under applicable privacy law.

4.1Notice

Where practicable and lawful, we notify the account holder of enforcement actions through in-app alerts, email to the registered address, or SMS where enabled. Some notices may be delayed when disclosure could compromise an investigation or user safety.

4.2Appeals

If your account is suspended or terminated, you may appeal within 30 days by emailing contact@listifys.com with your registered email, username, a concise explanation, and any supporting documents. We typically review appeals within 10 business days, though complex cases may take longer.

Appeals do not guarantee reinstatement. Listifys may uphold, modify, or reverse a decision at our discretion. Repeated unfounded appeals may be declined without further review.

4.3Final Decisions

Listifys reserves the right to make final enforcement determinations to protect the marketplace. Nothing in this policy limits our ability to refuse service to any person where permitted by law.

5.1Access and Content

Suspended users may lose access to messaging, listing tools, promotions, and wallet features. Upon termination, public listings are typically removed and profile visibility disabled. Private messages and transaction records may be retained as described in our Data Retention Policy.

5.2Payments and Balances

Outstanding payouts may be held during fraud or dispute review. Listifys may offset chargebacks, refunds, or proven losses against balances. Where law requires, we will remit legitimately earned funds after verification and applicable waiting periods.

5.3Data Rights

Account closure does not automatically erase personal data. You may exercise access, correction, or erasure rights under the DPDP Act, GDPR, CCPA/CPRA, or other applicable law by contacting contact@listifys.com, subject to legal retention obligations.

6.1Questions and Reports

For enforcement questions or appeals: contact@listifys.com. For legal inquiries: contact@listifys.com. General support: contact@listifys.com.

Listifys, 1000 Bearcat Way Suite 105 Unit 5, Morrisville, NC 27560, USA | Workafella Cyber Crown HiTech City, 7th Floor HUDA Techno Enclave Madhapur, Hyderabad Telangana 500081, India. Website: https://listifys.com.

6.2Policy Changes

We may update this policy to reflect product, legal, or regional changes. Material updates will be posted on listifys.com with a revised effective date. Continued use after updates constitutes acceptance where permitted by law.