1. Introduction
When you purchase or negotiate for items on Listifys, you agree to this Buyer Policy alongside our Terms of Service and Community Guidelines.
1-1Buyer Role
A "buyer" is any user who inquires about, offers to purchase, or completes a transaction for items listed on the Platform.
Contracts for sale are between you and the seller. Listifys facilitates discovery and communication but is not the seller unless explicitly stated.
2. Buyer Responsibilities
2-1Due Diligence
Review listings carefully, ask questions before paying, and inspect items when possible during pickup.
For high-value, collectible, or regulated goods, consider independent authentication or professional inspection.
2-2Lawful Purchases
You may not use Listifys to purchase prohibited items, evade import restrictions, or acquire goods for unlawful resale schemes.
2-3Accurate Information
Provide truthful shipping addresses, contact details, and payment information. False identities undermine dispute resolution and may violate law.
3. Communication and Negotiation
3-1Respectful Negotiation
Reasonable offers and questions are welcome. Harassment, discriminatory demands, or threats violate our Community Guidelines.
3-2Confirm Terms Before Payment
Agree on price, condition, pickup or shipping method, and timing before sending payment.
Save message records and receipts until the transaction is complete and any return period has passed.
4. Payments and Fraud Prevention
4-1Preferred Payment Practices
Use Listifys-supported payment features or traceable methods that align with your risk tolerance.
- Avoid sending full payment before verifying high-value items when pickup is possible
- Decline overpayment schemes that request refunding "accidental" extra funds
- Do not share one-time passwords, CVV codes, or banking credentials in chat
- Verify URLs before entering login credentials
4-2Advance Payment Risk
Shipping-only deals with upfront payment carry higher fraud risk. Research sellers with established history and report suspicious requests to contact@listifys.com.
4-3Taxes and Duties
International buyers are responsible for import duties, customs fees, and local taxes unless the seller explicitly includes them in the agreed price.
5. Pickup, Shipping, and Receipt
5-1Local Pickup
Arrive at agreed meetup locations on time. Inspect items before completing payment where feasible.
Follow personal safety guidance in our Marketplace Safety Tips.
5-2Shipped Orders
Upon delivery, inspect packages promptly and document damage or discrepancies with photos.
Contact the seller first for resolution; escalate to Listifys support if the seller is unresponsive and the transaction qualifies for platform assistance.
5-3Acceptance of Goods
Keeping an item beyond a reasonable inspection period without raising defects may be treated as acceptance, subject to mandatory consumer rights in your jurisdiction.
6. Defective, Missing, or Misrepresented Items
6-1Contact the Seller
Notify the seller promptly with specific details and supporting photos when an item is materially not as described, damaged in transit, or missing components.
6-2Platform Assistance
If you used Listifys payment protection features where available, follow in-app dispute steps within stated time limits.
Listifys may mediate but cannot guarantee outcomes for off-platform payments.
6-3Consumer Rights
Mandatory consumer remedies under local law — including defect remedies in India and withdrawal rights in certain EU/UK distance contracts — apply where applicable.
7. Reviews and Reporting
7-1Honest Feedback
Leave factual reviews based on your transaction experience. Do not use reviews to extort concessions or retaliate for unrelated disputes.
7-2Reporting Sellers
Report counterfeit goods, prohibited items, or scam behavior through in-app tools or contact@listifys.com.
8. Cancellations and No-Shows
8-1Buyer-Initiated Cancellation
You may cancel before payment or by mutual agreement with the seller. Unilateral cancellations after commitment may harm your buyer reputation.
8-2Seller Non-Performance
If a seller cancels without cause or fails to appear for pickup, document the incident and request refunds through agreed payment channels.
9. Regional Buyer Rights
9-1India
Buyers in India may have remedies for defective products and misleading advertisements under the Consumer Protection Act, 2019.
9-2California and Other U.S. States
State consumer protection laws may provide additional remedies for misrepresentation or unsafe goods.
9-3GDPR Privacy Rights
Buyer communications and transaction data are processed under our Privacy Policy. You may exercise applicable data rights by contacting contact@listifys.com.
10. Contact
10-1Buyer Support
Buyer questions and dispute assistance:
- Email: contact@listifys.com
- Safety: contact@listifys.com
- Listifys — 1000 Bearcat Way Suite 105 Unit 5, Morrisville, NC 27560, USA | Workafella Cyber Crown HiTech City, 7th Floor HUDA Techno Enclave Madhapur, Hyderabad Telangana 500081, India
- Website: https://listifys.com
Contact
For questions about this policy, contact Listifys Legal or Privacy. Safety reports: contact@listifys.com.
Mailing address
USA
1000 Bearcat Way Suite 105 Unit 5
Morrisville, NC 27560
Canonical path: /legal/buyer-policy
Regional rights for United States: California Privacy Rights