Content Moderation Policy

1-1Intermediary Approach

As an intermediary, Listifys does not pre-approve all content but employs automated systems and human reviewers to detect policy violations and respond to reports.

1-2No Duty to Monitor

We are not obligated to monitor all content in advance, but we reserve the right to do so and to act on violations we discover through any means.

2-1Covered Content Types

This policy applies to public and private user content transmitted through the Platform.

• Listing titles, descriptions, prices, and metadata
• Photos, videos, and thumbnails
• Messages between users
• Reviews, ratings, and profile information
• Comments, reports, and support attachments

2-2Out of Scope

Content stored solely on a user's device and never uploaded is outside moderation scope until shared on Listifys.

3-1Policy Violations

Content is actioned when it violates our Terms of Service, Community Guidelines, Prohibited Items Policy, Copyright & IP Policy, or applicable law.

3-2Quality and Spam

Low-quality, duplicate, or deceptive content may be demoted or removed even if not strictly illegal, including blank listings, unrelated keywords, and repetitive spam.

3-3Safety Escalation

Content suggesting imminent harm, child exploitation, or credible threats may be escalated to law enforcement via contact@listifys.com.

4-1Automated Detection

Machine learning and rule-based systems flag potential fraud, prohibited items, abusive language, and intellectual property matches for review.

4-2Human Review

Trained reviewers evaluate flagged content, user reports, and appeals. Complex cases may be escalated to specialized teams.

4-3User Reports

Community reports are an important signal. We prioritize severe safety risks and legally mandated removal requests.

5-1Content-Level Actions

Depending on severity, we may label, age-restrict, demote in search, blur sensitive media, remove content, or block URLs.

5-2Account-Level Actions

Accounts may receive warnings, temporary feature limits, messaging bans, payout holds, or permanent termination.

5-3Repeat Offenders

Users who repeatedly post violating content face progressively stronger enforcement, including permanent bans and device blocks where permitted by law.

6-1User Notification

When we remove content or restrict features, we generally notify the account holder with the policy basis and appeal path where practicable.

6-2Government and Legal Orders

We may restrict access to content pursuant to valid legal orders. Where allowed, we notify affected users and publish transparency information as required by law.

7-1Appeal Process

Users may appeal moderation decisions through links in enforcement notices or by emailing contact@listifys.com with listing IDs and context.

7-2India Grievance Officer

For users in India, content-related grievances may be filed with our grievance officer at contact@listifys.com under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

We acknowledge complaints within twenty-four (24) hours and endeavor to resolve them within fifteen (15) days, subject to lawful extensions.

8-1Human Oversight

Automated systems inform moderation but significant adverse actions — such as permanent suspension for non-safety violations — receive human review where feasible.

8-2Bias Mitigation

We periodically evaluate detection systems for accuracy and fairness across categories and regions, updating models and rules accordingly.

9-1India IT Act Framework

We publish required contact details, respond to lawful removal requests, and preserve records per Indian intermediary obligations.

9-2EU Digital Services Act Readiness

Where applicable, we maintain notice-and-action processes, complaint handling, and transparency measures aligned with emerging digital services regulations.

9-3GDPR and Privacy

Moderation data is processed under our Privacy Policy with appropriate security and retention limits.

10-1Moderation Inquiries

Content moderation questions and reports:

• Email: contact@listifys.com
• Legal: contact@listifys.com
• Listifys — 1000 Bearcat Way Suite 105 Unit 5, Morrisville, NC 27560, USA | Workafella Cyber Crown HiTech City, 7th Floor HUDA Techno Enclave Madhapur, Hyderabad Telangana 500081, India
• Website: https://listifys.com