Refund & Cancellation Policy

1-1Intermediary Role

Unless a Listifys payment protection or managed checkout feature explicitly applies to your transaction, refunds are primarily arranged between buyer and seller.

Listifys may assist with disputes but does not guarantee refund outcomes for off-platform payments.

1-2Related Policies

This policy should be read with our Buyer Policy, Seller Policy, Payment Terms, and Dispute Resolution Policy.

2-1Before Payment

Either party may withdraw from negotiations before payment is made without a platform cancellation fee, though repeated frivolous cancellations may affect account metrics.

2-2After Payment — Mutual Agreement

Buyers and sellers may agree to cancel a completed payment before item handover or shipment. Sellers should issue refunds through the original payment method when possible.

2-3Seller Cancellation

Sellers should not cancel confirmed sales without legitimate reason such as item damage, loss, legal restriction discovery, or buyer fraud risk.

Unjustified seller cancellations may lead to visibility penalties or account restrictions.

2-4Buyer Cancellation

Buyers requesting cancellation after payment must obtain seller consent unless mandatory consumer withdrawal rights apply.

3-1Material Misrepresentation

Refunds may be warranted when an item is materially not as described, counterfeit where authenticity was claimed, or missing essential components not disclosed in the listing.

3-2Non-Delivery

If a seller fails to deliver or make an item available for agreed pickup within a reasonable period, buyers may request a full refund.

3-3Damaged in Transit

When shipping is involved, refunds or partial refunds may be appropriate if damage occurred in transit and was not caused by buyer mishandling, subject to proof and carrier claims.

3-4Excluded Situations

Refunds are generally not available for:

• Buyer remorse where the item matches the listing and consumer law does not provide a withdrawal right
• Items damaged after buyer acceptance
• Prohibited items or transactions that violated Listifys policies
• Payments made off-platform without Listifys protection features

4-1Eligible Transactions

Where Listifys offers payment protection or escrow-style checkout, eligibility criteria, time limits, and documentation requirements are displayed at checkout.

4-2Filing a Claim

Submit claims through in-app dispute tools within the stated window, typically within forty-eight (48) to seventy-two (72) hours of delivery or scheduled pickup.

Include photos, message history, tracking numbers, and a clear explanation of the issue.

4-3Resolution Outcomes

Outcomes may include full refund, partial refund, return and refund, or claim denial based on evidence and policy compliance.

5-1Return Shipping

Unless required otherwise by law or a Listifys program, return shipping costs are negotiated between buyer and seller or allocated per dispute outcome.

5-2Item Condition on Return

Returned items should be in the same condition as received, ordinary wear excepted, and include accessories represented in the listing.

5-3Restocking Fees

Business sellers may charge reasonable restocking fees only where clearly disclosed before purchase and permitted by law.

6-1Listing and Promotion Fees

Listing and promotion fees are generally non-refundable once the promotion period begins, except where required by law or where a listing was removed due to a Listifys error.

6-2Transaction Fees

If a protected transaction is fully refunded through Listifys tools, associated transaction fees may be reversed according to the fee schedule in effect at the time of sale.

7-1Bank Chargebacks

Buyers may initiate chargebacks with their payment provider independently of Listifys. Sellers must respond with documentation when payment processors request evidence.

7-2Duplicate Recovery

Users may not recover the same amount through both a Listifys dispute refund and a successful chargeback for the same transaction.

8-1India

Consumers in India may have rights to remedies for defective goods, deficient services, and misleading advertisements under the Consumer Protection Act, 2019 and applicable e-commerce rules.

Mandatory rights cannot be waived by seller policies that conflict with law.

8-2European Union and United Kingdom

Distance contracts with business sellers may include a fourteen (14) day withdrawal right for many goods, subject to exceptions for customized items, perishables, and sealed goods opened after delivery.

8-3United States

State lemon laws, UDAP statutes, and card network rules may provide additional remedies beyond this policy.

9-1Seller-Initiated Refunds

Sellers should issue agreed refunds within five (5) business days unless a longer period is required by the payment processor.

9-2Listifys-Mediated Refunds

Approved refunds through Listifys payment tools are typically processed within five (5) to ten (10) business days depending on banks and payment networks.

10-1Refund Assistance

Refund and cancellation support:

• Email: contact@listifys.com
• Listifys — 1000 Bearcat Way Suite 105 Unit 5, Morrisville, NC 27560, USA | Workafella Cyber Crown HiTech City, 7th Floor HUDA Techno Enclave Madhapur, Hyderabad Telangana 500081, India
• Website: https://listifys.com