Trust & Safety Policy

1.1Safety by Design

Listifys integrates safety into product development: verified contact options, reporting flows, fraud signals, optional identity checks, secure messaging guardrails, and moderation pipelines for listings, images, and chat.

• Risk scoring for new accounts, high-value categories, and anomalous behavior
• Optional phone and email verification for sellers and payouts
• In-app report buttons on listings, profiles, and messages
• Blocks, mutes, and conversation filters to limit unwanted contact
• Coordinated response playbooks for scams, theft, and physical safety incidents

1.2Global Standards, Local Context

We align practices with expectations in India—including DPDP Act privacy duties, IT Rules due diligence for intermediaries, and consumer protection norms—as well as GDPR, UK GDPR, and other frameworks where our users reside. Local law may require additional steps or disclosures.

2.1Expected Conduct

• Treat other users respectfully in messages, reviews, and meetups
• Describe items honestly with your own photos unless clearly labeled otherwise
• Honor agreed prices, meeting times, and shipping commitments
• Use Listifys reporting tools instead of retaliation or public harassment
• Comply with our Community Guidelines and Prohibited Items Policy

2.2Prohibited Conduct

• Threats, stalking, discrimination, or sexual harassment
• Sharing another user's personal data without consent (doxxing)
• Arranging illegal sales, weapons, drugs, or endangered species products
• Impersonation of Listifys staff, law enforcement, or other users
• Coordinated manipulation of ratings, views, or search rankings

3.1Automated and Human Review

Listifys combines machine learning, pattern detection, and trained reviewers to identify policy violations. Automated systems may flag content for human review; automated decisions with legal or significant effects may be subject to appeal where required by law.

3.2Enforcement Outcomes

Depending on severity, we may remove content, restrict features, require verification, suspend accounts, or refer matters to law enforcement. See our Account Suspension & Termination Policy for procedural detail.

3.3Transparency

We publish periodic trust summaries where feasible, including aggregate enforcement metrics and emerging scam trends, without compromising user privacy or active investigations.

4.1How to Report

Use in-app Report on any listing, profile, or message. For urgent safety concerns, email contact@listifys.com with screenshots, URLs, usernames, and a description of the incident. Include local police report numbers if a crime occurred.

4.2What Happens Next

• Acknowledgment of safety reports typically within 24–48 hours
• Investigation may include content review, account history checks, and contact with involved parties
• You may be asked for additional information; false or malicious reports can lead to account action
• We notify reporters of outcomes when appropriate and lawful

4.3Victim Support

If you believe you are in immediate danger, contact local emergency services first. Listifys can preserve relevant records for law enforcement per our Law Enforcement Request Policy.

5.1In-Person Meetups

Meet in public, well-lit places, bring a friend when possible, and avoid sharing home addresses prematurely. Inspect items before paying. Listifys does not guarantee user identity or item condition—see Marketplace Safety Tips.

5.2Minors and Vulnerable Users

Listifys is not directed to children under 18. Accounts belonging to minors may be closed. Exploitation or grooming is zero tolerance and will be reported to authorities. See Children's Privacy Policy.

5.3Cross-Border Transactions

International deals carry added customs, payment, and fraud risk. Verify import restrictions, use traceable shipping, and prefer Listifys-supported payment flows where available.

6.1Law Enforcement

Valid legal process may be directed to contact@listifys.com. We review requests for legality, scope, and consistency with user rights under Indian and international privacy law.

6.2Industry Collaboration

Listifys may share anonymized fraud intelligence with payment partners, ad networks, and industry groups to reduce repeat offenders across platforms, consistent with our Privacy Policy.

7.1Reach Us

Safety reports: contact@listifys.com | Legal: contact@listifys.com | Support: contact@listifys.com

Listifys, 1000 Bearcat Way Suite 105 Unit 5, Morrisville, NC 27560, USA | Workafella Cyber Crown HiTech City, 7th Floor HUDA Techno Enclave Madhapur, Hyderabad Telangana 500081, India | https://listifys.com

7.2Effective Date

This Trust & Safety Policy is effective July 14, 2026. We may update it as our marketplace and regulatory landscape evolve.